Last updated: July 2026
This privacy policy for NABLA BY DESIGN (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:
Visit our website at https://www.nablabydesign.com.au/, or any website of ours that links to this privacy policy, and / or engage with us in other related ways ― including any sales, marketing, or events.
Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@nablabydesign.com.
Summary of Key Points
We are committed to protecting your privacy, and this policy outlines our ongoing obligations to you in respect of how we collect, use and disclose your Personal Information.
We are bound by the Australian Privacy Principles (‘APPs’) made under the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au. https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles
The following statement explains NABLA BY DESIGN’s policy regarding the Personal Information we store about you.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with NABLA BY DESIGN and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
‘Sensitive Information’ is defined in the Privacy Act 1988 (Cth) to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
In some instances we may collect Sensitive Information. This information might be disclosed during the course of your interaction with us or during the course of interaction of others acting on your behalf with us.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
How do we keep your information safe?
We have organisational and technical processes and procedures in place to protect your personal information. It is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your information. However, most of the information is or will be stored in secure files that will be kept by us for a minimum of 7 years.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you complete contact forms, booking forms, express an interest in obtaining information about us or our products and Services, when you request a quote from us, and/ or otherwise when you contact us.
The personal information we collect may include:
Name
Email address
Telephone number
Business name
Billing and payment information
Information provided through enquiry, booking, and contact forms
Communications and correspondence with us
Information relating to services requested or purchased
Website usage information, IP address, browser information, and device information
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g. credit card details), and the security code associated with your payment. All payment data is processed by Hrny. You may find their privacy policy link(s) here: https://hnry.com.au/privacy/.
‘Sensitive Information’ is defined in the Privacy Act 1988 (Cth) to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
In some instances we may collect Sensitive Information. This information might be disclosed during the course of your interaction with us or during the course of interaction of others acting on your behalf with us.
Sensitive Information will be used by us only:
for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose; and
with your consent, or where required or authorised by law. Your provision of that information will be taken to be consent but will only be used and disclosed for the purpose that it was provided by you.
2. How Your Information is Processed
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage client accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
We may process your information to provide you with the requested service.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We will only send marketing communications where permitted by law. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
We may use trusted third-party service providers to assist in the operation of our business, including website hosting, analytics, customer relationship management, email communications, accounting, payment processing and cloud storage services.
3. Sharing Your Personal Information
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
4. Website data and cookies
We collect anonymous activity-tracking data about visits to our website, such as the number, frequency of visitors, and general traffic patterns. This is mainly aggregated statistical data and does not allow us to identify users.
We collect metadata relating to website usage using cookies (small data files downloaded and stored in your machine or portable device that lets our Digital Services store information) that’s attached to the web browser (e.g. Chrome, Firefox, Microsoft Edge) you use to access our website.
Most web browsers allow you to manage cookies based on your preferences. You may set your web browser to prevent the installation of new cookies, and you may delete existing ones. Please refer to the help area of your web browser for instructions on how to do this.
5. Children's Privacy
Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take reasonable steps to delete it.
6. Is Your Information Transferred Internationally
While we are based in Australia, some of our service providers may store or process personal information in countries outside Australia, including through cloud hosting infrastructure. We take reasonable steps to ensure that any overseas recipients handle personal information in accordance with Australian privacy laws.
7. How Long Do We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. How we keep your Information Safe
We have organisational and technical processes and procedures in place to protect your personal information. It is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your information. However, most of the information is or will be stored in secure files that will be kept by us for a minimum of 7 years.
9. How you can access your Personal Information
Subject to certain exceptions, you may access the information we hold about you to update and/or correct it, or to request the deletion of your Personal Information. For example, you may opt out of receiving one or all of our communication services at any time or request for our team to update your email, mailing address or phone number.
We may not be able to comply with all requests, e.g. if we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; if giving access would unreasonably impact the privacy of other individuals; if the request for access is frivolous or vexatious; or for legal or business reasons.
If you wish to access your Personal Information, you can contact us by:
Email: hello@nablabydesign.com
Mail: Privacy Officer, PO Box 2033 Hornsby Westfield NSW 1635
NABLA BY DESIGN will not charge any fee for your access request but may charge an administrative fee for providing you a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. We will respond to the request for access within a reasonable period after the request has been made, and give access to the information in the manner requested by you if it is reasonable and practicable to do so.
10. Maintaining the quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
11. Making Updates to this Policy
This Privacy Policy may change from time to time and the latest version will always be made available on our website.
12. Contact Us about this Policy
If you have questions or comments about this notice, you may contact our Privacy Officer by;
Email: hello@nablabydesign.com
Mail: Privacy Officer, PO Box 2033 Hornsby Westfield NSW 1635
Privacy Complaints: If you believe we have breached the Australian Privacy Principles, please contact us using the details above. We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
13. Data Breaches
If we become aware of a data breach involving personal information that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner where required.